Mohosimo endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
A wrong product has been dispatched and if a product does not match the item selected during order confirmation
If you identify a quality or a manufacturing defect on the received product.
If the product is received in a damaged condition.
However, if the product is wrongfully delivered (the product doesn't match the item in the order confirmation) or if it has a genuine quality/manufacturing defect then we extend options for full refund or re-fulfilment of your orders!