Ship & Delivery
Mohosimo offers free shipping on all orders over ₹1199 within India. We dispatch orders within 3 to 4 Days of receiving them.
We ship all orders using a reputable courier service, and we provide tracking information for all orders so that you can track your shipment and see when it is expected to arrive.
Returns and exchanges
Return Process
- Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons:
- Damaged product
- Manufacturing defect
- Incorrect product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Cancellation cannot be made once the order is placed.
- Please send us two images (one of the damaged parts and one of the entire product) of the product for us to ascertain the reason for the return. You can send us the images at info.mohosimo@gmail.com from where our Quality Assurance team will check the details about its eligibility for return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days to organize a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will be initiated within 2-3 days of receiving it. It will then be reflected in your bank account.
Points to remember - The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. The product should be unused and in its original condition
Questions?
If you have any questions about shipping or returns, please do not hesitate to contact us. We are always happy to help!
Contact us
You can contact us by email at info.mohosimo@gmail.com or by phone at +919257563368